Your safety is our highest priority, and that is why we use great caution and the highest safety standards while dealing with your personal data. For safe transferring of customer data during the ordering process and especially credit card details, we use a secure transfer method – the “Secure Socket Layer” (SSL) connection.
How can you pay?
You can only place orders with Venny’s. online, as long as you have a credit card or a PayPal account. You can also pay via Multibanco, a Ref. and Entidade will be provided.
If you need another custom payment method please feel free to contact us.
Payment Methods
ATM
If you choose to pay via Multibanco, a reference and entity will be provided at the time of payment.
Credit Card
We accept the following credit cards: Visa, MasterCard, Diners and American Express.
Payment
Choose the payment option “credit card” during the ordering process. After verifying the order you will be lead to a page where you can enter your credit card details. We suggest that you have your card details (card company, name of the card owner, card number, date of validity and the safety code) on hand. As soon as you have fully entered this data, your order will continue being processed.
The sum of the order will only be reserved on your credit card first, and therefore it will not be withdrawn right away. Your credit card will only be charged once your items are sent. In case the order fails in any way, your credit card will not be charged.
100% Safe Payments
Your safety is our highest priority, and that is why we use great caution and the highest safety standards while dealing with your personal data. For safe transferring of customer data during the ordering process and especially credit card details, we use a secure transfer method – the “Secure Socket Layer” (SSL) connection. If you are still unsure, you can also give us your card details “offline”. To do this, choose advanced payment and complete your order. Next, you can share your credit card data (name of the card owner, card number, date of validity and the safety-code) by telephone!
With this method we can carry out your order without electronically transferring your credit card information.
Safety Control
In some cases, we might implement a credit card check for safety. You will be informed by e-mail about this. In these cases we simply require a copy of the front and back side of your credit card (so that the number and card owners’ name are legible) as well as a copy of a current ID (Official ID, Passport or drivers license). You can send us the copies by mail or fax.
This process only needs to be carried out in rare cases, and is implemented for your safety, to make sure that no one else tries to shop with your credit card!
Mastercard Secure Code / Verified by VISA
This is a safety code activation by your credit card provider.
Here you can find all information about activating the code during payment, or how you can skip this step.
Please note that our bank only works with Euro. In case you’re paying with a different currency, additional cost may be incurred.
PayPal
PayPal is an online payment service with which you can transfer money easily, safely and fast. All you need is a PayPal account, which works like an online bank account. Registering for PayPal is free! You simply need to save your account data once, and can then safely shop in any participating online shop without having to re-enter your account details every time.
Payment
If you would like to pay with PayPal, choose the payment option “PayPal” during an order. After confirming the order you will promptly be lead through the payment process without having to enter any further information. As soon as you have successfully completed this process, your order will continue to be processed.
If you have not completed the payment while creating your online order, you can do this any time afterwards. To do this, go to “My Account”, then “Orders” and then click on “Not yet paid – Pay now”. Your order will be processed as soon as you have completed the payment.
Paying with PayPal is also possible by telephone or e-mail. You will then be sent a link through which you can carry out the payment via PayPal.
Please note that our bank only works with Euro. In case you’re paying with a different currency, additional cost may be incurred.
Shipping
International shipping is currently available worldwide from Venny’s.
We use a variety of carriers and we will choose the most appropriate carrier depending on the weight, value, and destination of your order and shipping method that was selected at the checkout. Standard orders may not always be sent via a tracked method and certain carriers may require a signature.
Deliveries are made within 3 to 6 business days if no unforeseen events occur. If it happens we will inform you immediately and return the amount paid.
To guarantee a smooth delivery, we suggest the following:
- It’s a good idea to use a delivery address where someone will be present to accept the delivery.
- You should make sure the delivery service has your correct telephone number.
- Make use of “more info” to give an extra information for the delivery services.
Returns
You have 15 days to ask for a cancelation.
If you don’t like what you got, you can undo the entire order within that period. The cancellation does not require any stated reason, so it can be made it by filling the form below and we’ll contact you with more instructions.
If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them.